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This archive contains some Frequently Asked Questions (FAQ) about BitDefender Products. You can search for more info in BitDefender Knowledge Base database of support articles.
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 What to do when BitDefender does not detect malwareSome files may not be detected by BitDefender even if they are malicious. This is called a false negative and usually occurs when the malware uses new (unexplored) techniques. What BitDefender software should I purchaseBesides the guaranteed detection of trojans, spyware and general malware, the new version of BitDefender offers you new features, as the Instant Messaging Encryption or the Vulnerability Check. You might be interested in the most complete security solution available, BitDefender Total Security which is not only a security product but a security system. Installing BitDefender Antivirus 2009This article describes the installation procedure for BitDefender Antivirus 2009. Installing BitDefender Internet Security 2009This article describes the installation procedure for BitDefender Internet Security 2009. Purchase and Registration informationThe current document intends to provide answers to the most asked questions in terms of licensing, registration and the customer's account on BitDefender website. What to do when BitDefender detects legitimate applicationsThere is a possibility that BitDefender will report a legitimate file as being infected. This is called a false positive and usually occurs when BitDefender decides that the file behaves like a malware. Windows Vista CompatibilityThe following products will be Vista-compatible starting with January 2007: BitDefender Antivirus v10.2 BitDefender Antivirus Plus v10.2 BitDefender Internet Security v10.2 The Windows Vista 64-bit version is NOT supported yet. Troubleshooting BitDefender Update Service UnavailableIf you open BitDefender in the Advanced View at the Update module the entire page will appear as greyed out and a message saying that the BitDefender Update Service is Unavailable. How to create a BitDefender AccountFor BitDefender 2009, it is necessary to create the BitDefender online account. This article describes the steps you need to follow in order to successfully create a BitDefender online account.
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