BitDefender Antivirus


Step1: Identify support Step2: Issue Step3: Solution and contact

BitDefender Security for ISA Servers  




 How to customize the virus alert displayed in the browser

Describes how to customize the virus alert displayed in a browser window when an infected (suspect) object is detected.


 How to update BitDefender for ISA Server using cumulative.zip
BitDefender's update servers are unavailable, or the server is not connected to the Internet.

 (KBID3622) Error messages during Windows Update

When downloading the Service Pack 4 for Windows 2000 through ISA Server with BitDefender for MS ISA Server, the download fails with an error message reporting the server could not be contacted.


 Troubleshooting time-out error during Service Pack installation from the Internet

Installing Windows 2000 Server Service Pack 4 directly from a download passing through a Microsoft ISA 2000 Server protected by BitDefender fails due to a timed-out error.


 Troubleshooting the installation

This document describes how to troubleshoot installation errors or situations in which BitDefender install wizard rolls back or you encounter an error message that stops the installation.


 The update system for virus signatures

This documents presents the update system for virus signatures used in the BitDefender products.


 I/O errors in the scan report

This document explains the I/O errors statistics included in the scan reports.


 Windows installer service could not be accessed
When attempting to install the BitDefender Management Server or the BitDefender for Windows Servers, the error "The Windows installer service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installers is not correctly installed" occurs.

This error prevents the installation of the BitDefender products.


 Windows network services might be stopped after Downadup removal process
Sometimes, after you ran the Win32.Worm.Downadup removal tool, you might find yourself in position of not being able to :

a) Access your network computers, printers and shares;
b) See a list of computers from your network;
c) Register and update your IP address;
d) Automatically configure your wireless adapter;



 BitDefender releases the Downadup removal tool
Short description of the Downadup/Conficker/Kido behaviour:

1. It creates files autorun.inf and RECYCLED\{SID<....>}\RANDOM_NAME.vmx on removable drives and on public network shares

2. It stores itself in the system as a DLL-file with a random name in c:\windows\system32\

3. It registers itself in system services with a random name, creating the following service:

Name: netsvcs

ImagePath: %SystemRoot%\\system32\\svchost.exe -k netsvcs

Then the worm creates the following registry entry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\netsvcs\Parameters\"ServiceDll" = "[PathToWorm]"

4. The worm deletes any user-created System Restore points.

5. It tries to attack network computers via random ports, using Microsoft Windows vulnerability MS08-067. The worm then creates a http server on the compromised computer on a random port, for example:

http://[EXTERNAL IP ADDRESS OF INFECTED MACHINE]:[RANDOM PORT]

6. Upon successful exploitation, the other computer will then connect to this URL and download the worm spreading the infection.

7. Downadup then contacts several domains and tries to download additional files onto the compromised computer.



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