BitDefender Antivirus


Step1: Identify support Step2: Issue Step3: Solution and contact

BitDefender Security for SharePoint  




 The update system for virus signatures

This documents presents the update system for virus signatures used in the BitDefender products.


 I/O errors in the scan report

This document explains the I/O errors statistics included in the scan reports.


 Windows installer service could not be accessed
When attempting to install the BitDefender Management Server or the BitDefender for Windows Servers, the error "The Windows installer service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installers is not correctly installed" occurs.

This error prevents the installation of the BitDefender products.


 Windows network services might be stopped after Downadup removal process
Sometimes, after you ran the Win32.Worm.Downadup removal tool, you might find yourself in position of not being able to :

a) Access your network computers, printers and shares;
b) See a list of computers from your network;
c) Register and update your IP address;
d) Automatically configure your wireless adapter;



 BitDefender releases the Downadup removal tool
Short description of the Downadup/Conficker/Kido behaviour:

1. It creates files autorun.inf and RECYCLED\{SID<....>}\RANDOM_NAME.vmx on removable drives and on public network shares

2. It stores itself in the system as a DLL-file with a random name in c:\windows\system32\

3. It registers itself in system services with a random name, creating the following service:

Name: netsvcs

ImagePath: %SystemRoot%\\system32\\svchost.exe -k netsvcs

Then the worm creates the following registry entry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\netsvcs\Parameters\"ServiceDll" = "[PathToWorm]"

4. The worm deletes any user-created System Restore points.

5. It tries to attack network computers via random ports, using Microsoft Windows vulnerability MS08-067. The worm then creates a http server on the compromised computer on a random port, for example:

http://[EXTERNAL IP ADDRESS OF INFECTED MACHINE]:[RANDOM PORT]

6. Upon successful exploitation, the other computer will then connect to this URL and download the worm spreading the infection.

7. Downadup then contacts several domains and tries to download additional files onto the compromised computer.



 Install order for the BitDefender for Windows Servers products
This article describes the the most efficient way to install the BitDefender for Windows Servers V2 on the same machine.

 Asking for assistance
Note: this article only describes how to collect the troubleshooting information for the BitDefender for Windows Servers products. For the tools needed to gather information from the BitDefender Management Server please use this article.

Please run the BitDefender Support tool available here on your server to gather the needed information when contacting the support department.

 How to obtain a product's exact version
This article aims to describe the proper way to obtain the exact version of a BitDefender Business product.

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