Step1: Identify support Step2: Issue Step3: Solution and contact

BitDefender Antivirus  v10




 How to mitigate the effects of and remove Nyxem / Blackworm / Blackmal / KamaSutra virus

The Win32.Nyxem.E virus is a mass mailer which will replace some of the user's data stored on the affected computers with the string "DATA Error [47 0F 94 93 F4 K5]". The virus is triggered on the third day of each month. This document describes ways to remove the virus and to prevent/minimize loss of user data on affected systems.


 Virus scanning from command prompt

This document describes how to scan with BitDefender from command prompt.


 Opening BitDefender

The current document describes how to open BitDefender.


 Manually updating using cumulative.zip and daily.zip

This document describes how to manually update using cumulative.zip and daily.zip. This update method is recommended when the computer lacks access to the Internet or live update is disabled.


 How to scan your computer for rootkits
The current document presents how to scan your computer for rootkits.

 Expired BitDefender products
This article describes the sudden expiration issue of BitDefender.

 Asking for assistance
Due to the high number of possible hardware and software configurations some of BitDefender users may run into various faulty situations. In order to be able to properly identify the causes for these reported situations the technical support team needs some pieces of information regarding the operating system and BitDefender's presence on the respective computer.
This article presents the needed pieces of information and how they are obtained from the respective system.

 cevakrnl.xmd vulnerability

BitDefender has been notified on August 24, 2006, by Sergio 'shadown' Alvarez on the existence of a vulnerability in one of it's antivirus plugins.

On August 28,2006 BitDefender received relevant information on reported bug.


 The update system for virus signatures

This documents presents the update system for virus signatures used in the BitDefender products.


 The I/O errors

This document explains the I/O errors statistics included in the scan reports.


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