Step1: Identify support Step2: Issue Step3: Solution and contact

BitDefender Antivirus Plus  v10




 How to mitigate the effects of and remove Nyxem / Blackworm / Blackmal / KamaSutra virus

The Win32.Nyxem.E virus is a mass mailer which will replace some of the user's data stored on the affected computers with the string "DATA Error [47 0F 94 93 F4 K5]". The virus is triggered on the third day of each month. This document describes ways to remove the virus and to prevent/minimize loss of user data on affected systems.


 Protecting BitDefender 9 with a password

This document describes the password protection of BitDefender 9.


 Virus scanning from command prompt

This document describes how to scan with BitDefender from command prompt.


 Opening BitDefender

The current document describes how to open BitDefender.


 Manually updating using cumulative.zip and daily.zip

This document describes how to manually update using cumulative.zip and daily.zip. This update method is recommended when the computer lacks access to the Internet or live update is disabled.


 Manually updating using weekly.exe

This document describes how to update manually using weekly.exe. This method is recommended when the computer is disconnected from the Internet or the automatic update is disabled.


 How to scan your computer for rootkits
The current document presents how to scan your computer for rootkits.

 Expired BitDefender products
This article describes the sudden expiration issue of BitDefender.

 BugID: 5609 / Windows Security Center reports BitDefender 8 Standard disabled
After the product update on December the 8th, when BitDefender Standard 8 (all languages) performs a regular virus definitions update, Windows Security Center from Windows XP SP2 wrongly reports the antivirus protection as disabled.

 Asking for assistance
Due to the high number of possible hardware and software configurations some of BitDefender users may run into various faulty situations. In order to be able to properly identify the causes for these reported situations the technical support team needs some pieces of information regarding the operating system and BitDefender's presence on the respective computer.
This article presents the needed pieces of information and how they are obtained from the respective system.

Showing articles from 21 to 30 of 47

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