Troubleshooting the installation
Summary:
This document describes how to troubleshoot installation errors or situations in which BitDefender install wizard rolls back or you encounter an error message that stops the installation.
Detailed description:
- Save this file on your computer.
- Double-click install_debug.reg - this creates a new registry key instructing Windows Installer to run in debug mode.
- Before beginning the installation it would be easier to collect the needed logs if you first delete any existing MSI logs in the temporary location. To access this folder it simply open a Windows explorer window and type %TEMP% in the address bar as shown in the screenshot below:
- Begin the installation.
- After the install wizard rolls back or the error is encountered please collect the newest install log that matches the wildcard MSI*.log from the temporary location (%TEMP%)
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Software Applications:
BitDefender Antivirus, BitDefender Antivirus 2008, BitDefender Antivirus 2009, BitDefender Antivirus 2010, BitDefender Antivirus Plus, BitDefender Client Professional Plus, BitDefender Client Security, BitDefender Client Standard, BitDefender Enterprise Manager, BitDefender Free Edition, BitDefender GameSafe, BitDefender Internet Security, BitDefender Internet Security 2008, BitDefender Internet Security 2009, BitDefender Internet Security 2010, BitDefender Security for Exchange, BitDefender Security for File Servers, BitDefender Security for ISA Servers, BitDefender Security for Mail Servers (Windows), BitDefender Security for SharePoint, BitDefender Total Security 2008, BitDefender Total Security 2009, BitDefender Total Security 2010
Operating systems:
Windows 2000, Windows 2003, Windows 2008, Windows 7, Windows 98, Windows Me, Windows NT, Windows VISTA, Windows XP
BitDefender Antivirus, BitDefender Antivirus 2008, BitDefender Antivirus 2009, BitDefender Antivirus 2010, BitDefender Antivirus Plus, BitDefender Client Professional Plus, BitDefender Client Security, BitDefender Client Standard, BitDefender Enterprise Manager, BitDefender Free Edition, BitDefender GameSafe, BitDefender Internet Security, BitDefender Internet Security 2008, BitDefender Internet Security 2009, BitDefender Internet Security 2010, BitDefender Security for Exchange, BitDefender Security for File Servers, BitDefender Security for ISA Servers, BitDefender Security for Mail Servers (Windows), BitDefender Security for SharePoint, BitDefender Total Security 2008, BitDefender Total Security 2009, BitDefender Total Security 2010
Operating systems:
Windows 2000, Windows 2003, Windows 2008, Windows 7, Windows 98, Windows Me, Windows NT, Windows VISTA, Windows XP
| Solution ID: 524 | Created on 11 Mar 2009 09:13 |
| Language: English | Modified on 20 Nov 2009 16:22 |
