Troubleshooting BitDefender Update Service Unavailable

In some cases it is possible to see that the update process does not work. Please open BitDefender in Advanced View and go to the Update page. If this page appears as grayed out and the BitDefender Update Service is Unavailable message is displayed, use the troubleshooting guidelines provided below:

A. Check your computer for other security solutions

It is possible that the Update Service is not working properly due to a conflict with other security solutions installed on the same PC. If you have any other security solutions please remove them and then check if BitDefender is working properly.

B. Check if BitDefender update service is running

In order to check that please perform the steps below:

- Go to Start and click Run;

- Type "services.msc" and hit Enter (without the quotation marks);

- Right-click BitDefender Desktop Update Service and select Start.

- Open BitDefender in Advanced View and check if the Update module is working properly.

C. Use our restore patch

- Download the patch and save it on your desktop;

- Run it and wait until it completes (the tool will update and clear the issue - internet connection required; the process can take some time - 5 to 20 minutes);

  NOTE! The patch might not function correctly on systems with UAC enabled. Make sure you disable UAC if you experience any issues.

- Reboot the computer after the procedure is finished;

- Check if the BitDefender Update Module is working properly.