What to do when BitDefender does not detect malware

In order to be able to provide you specific information and correct this issue please send us the malware file(s) as described below.

NOTE: These files will be used for malware analysis only and will be treated accordingly.

1. Disable BitDefender's real-time protection and/or any other security software you might use;
2. Locate the file(s) on your drive;
3. Compress them using a common archiver of your choice;
4. Protect the archive with the password "infected" (or another of your choice);
5. Send us an email at support@bitdefender.com with the following:
- attach the archive (sample) to the email
- enclose the password in the message body
- mention the fact that you are sending us a false negative (preferably in the subject of the email)
7. Enable the BitDefender real-time protection and/or any other security software you might use.

NOTE: False negative reports are corrected as soon as possible once we receive the samples.

If you suspect that your computer is infected but BitDefender does not detect any threats please check this article.