Online Backup for Businesses FAQ

How do I know what needs to be backed up?

Any file, the loss of which would cause the data owner to suffer from business loss or personal suffering, should be backed up.

How do I add folders and files to the list of what is backed up?

After logging in SOS Online Backup client software, the user can decide whether to use the Classic View (from the dropdown on the top right corner of the software display screen) or the Wizard View, which is the default view after logging in:

• (i) Wizard View

After logging in, application screen consists of four different functions. To find the files which need to be backed up online, select the "Backup Online" option. You can then choose from the tree view which is all the files which have to be backed up. Since it is not advisable to back up system files and folders, make sure that you take time to scroll through the tree view to actually select data files that are important for backup.

• (ii) Classic View

The Classic View offers three different modes for selecting files that need to be backed up. After logging in, click on Classic View from the "Advanced" menu on the top right corner of the application display. In the Classic view, navigate to Backup Mode. There are three different ways to look for data that need to be backed up:

a) Drag and Drop feature -- Allows to ‘drag and drop' a file or folder for backup;

b) Explore computer -- Provides a directory tree view from which files and folders for back up can be selected;

c) Search for files -- This mode allows you to look for files with specific file extensions. A wide range of selection is available here.

Do I have to select each file for protection individually?

No, the entire folder content can be selected for backup by checking the text box of the folder itself. This also automatically includes any files that are subsequently added to the folder.

Why can't I see my Outlook .pst file?

By default, Outlook .pst files are hidden files.
On Windows XP, they are usually located in the C:\Documents and settings\[Username]\Local Settings\Application Data\Microsoft\Outlook folder.
On Windows Vista, Outlook files are usually located in C:\Users\[Username]\App Data\Local\Microsoft\Outlook folder.

How do I set a schedule?

After logging in the client software, you can set up a scheduled back up through the following steps:

a) Select "Backup Online" and select the files you need to backup.

b) On the step 2 screen, select "Run scheduled backup automatically without user intervention".

c) The other checkbox "Run backup even when user is not logged on» is an advanced setting and is usually useful for server environment. Normal users need not select this option.

d) Click on next, and key in an email address if you require a backup report.

What happens to my backed up files if I delete the local copy from the uploading computer?

Nothing will happen in your files which exist on our server, they still sit on our server and you can restore them anytime anywhere you want. Other backup providers will delete the files on the server end if it is deleted on the local machine. Our functionality is referred to as ‘archiving'.

Why doesn't my SQL database get backed up even though it is in the session checklist?

We don't support native SQL database backup. What you can do is to run the backup using the database engine you're using and then run the backup of the SQL database backup file into our server.