Troubleshooting the 'Cannot Display Groups List' error message
Summary:
In some cases, the Enterprise Management console will display this error when launching the application. This article will assist you in troubleshooting the issue.
Detailed description:
This indicates some type of corruption in the file that contains group information. To resolve this, please do the following:
- On the Enterprise Manager server, close the Enterprise Manager console;
- Open Windows Services, and stop the service named BitDefender Server;
- Go to the following location, and rename the file groups.dat to groups.OLD: C:\Program Files\Softwin\BitDefender Enterprise Manager\BitDefender Server;
- Open Windows Services, and start the service named BitDefender Server;
- Open the BitDefender Enterprise Management console;
- You will then need to recreate any groups that you had previously defined.
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Software Applications:
BitDefender Enterprise Manager
Operating systems:
Windows 2000, Windows 2003, Windows NT, Windows XP
BitDefender Enterprise Manager
Operating systems:
Windows 2000, Windows 2003, Windows NT, Windows XP
| Solution ID: 349 | Created on 15 May 2007 14:34 |
| Language: English | Modified on 04 Jun 2009 14:19 |
