BitDefender blocks media traffic
Summary:
In some rare occasions BitDefender blocks media streaming software (e.g Winamp; iTunes; Media Player 11) or synchronization applications/feeds (e.g stock exchange sync softwares).
Detailed description:
The situation has been fixed by our team in a product update released on May 8th. The patch resolving this situation was made available on our update servers. Thus, in order to apply the fix all you need to do is ensure that BitDefender is up-to-date: open BitDefender, go to 'Update' and click 'Update now'.
If the situation persists, in order to troubleshoot it we recommend the following:
* open BitDefender
* disable 'Scan HTTP traffic' from the Antivirus section (click on Custom Level);
* disable 'Privacy control' from the AntiSpyware section (Custom Level);
* disable the 'Parental Control' (in BitDefender Internet Security v10).
If you want to help us locate the exact causes of the error message please read our Asking for assistance article. After you gather all mentioned pieces of information please send them over to our technical support department. We will contact you afterwards with updates on this situation.
If the situation persists, in order to troubleshoot it we recommend the following:
* open BitDefender
* disable 'Scan HTTP traffic' from the Antivirus section (click on Custom Level);
* disable 'Privacy control' from the AntiSpyware section (Custom Level);
* disable the 'Parental Control' (in BitDefender Internet Security v10).
If you want to help us locate the exact causes of the error message please read our Asking for assistance article. After you gather all mentioned pieces of information please send them over to our technical support department. We will contact you afterwards with updates on this situation.
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Software Applications:
BitDefender Antivirus, BitDefender Antivirus Plus, BitDefender Internet Security
Operating systems:
Windows 2000, Windows NT, Windows XP
BitDefender Antivirus, BitDefender Antivirus Plus, BitDefender Internet Security
Operating systems:
Windows 2000, Windows NT, Windows XP
| Solution ID: 345 | Created on 14 May 2007 14:42 |
| Language: Netherlands | Modified on 16 May 2007 09:13 |
